Customer Care Associate
We are currently looking for a reliable and hardworking Customer Care Associate. The hired candidate needs to be proficient in skills required and be responsible to handle various tasks as outlined below.

WHAT WE NEED:

We are looking for a confident individual who is also organized, a forward thinker, and has excellent communication skills. The candidate will have a passion for building client relationships and be ready to assist all aspects of the team especially to fulfillment and the CEO.

A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally.
Must be energetic and self-motivated. Willing to do whatever is required to get the job done. You’re also resourceful when it comes to figuring things out
Decisive, structured and organized, with a keen eye for detail.
Excellent at working and delivering against deadlines and the ability to work under pressure.
Performs as a team-player.
Customer Care

· Always aim to deliver an outstanding customer experience to elevate AbodebyWerri through Phone, Email, Chat and Social Media.

· Develop and build a customer-centric environment with the focus on initial purchase to final mile delivery.

· Demonstrate conflict resolution and interpersonal communication skills in order to help deescalated customer opportunities while being empathetic in tone and demeanor.

· Ensure timely, one-touch resolution with all customers.

· Dedication to customer success; you will aim to always go above and beyond, and you won’t stop until you’ve found a great solution for our customers and company

· Report online issues to ensure constant improvement on systems or processes

Experience:

E-commerce: 2 years (Preferred)
Microsoft Office Suite on PC, (in particular Excel skills) are required
Quickbooks/ invoicing systems
Previous experience with online sales, shipping and order fulfillment is preferred
We are looking for candidates who are good at problem-solving with can-do attitude.
Experience with e-commerce systems such as Shopify is a plus
Takes direction well from Manager, follows procedures, takes notes, and not afraid to ask questions.
Amazing organizational skills and record keeping
Able to take initiative and proactively solve problems.

Persuasive and friendly with strong verbal communications skills
Ability to write and verbally communicate professionally, including appropriate grammar, punctuation, and tone.
Able to work in an extremely fast paced environment, multitasking, shifting gears constantly adapting to the constant changes of the business.
A self-motivated, high energy team player with a positive attitude
Please tell us a bit about yourself and past relevant experiences. Applicants who have not reviewed the full post WILL NOT be considered.

No Students at this time please. Job is Monday-Friday, days

Good luck!

Job Type: Full-time, 28- 35 hrs / week

Job Duties:

Answer incoming customer inquiries
Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
Record and modify customer information within the database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Other duties as requested
Work Remotely

No
Job Type: Full-time

Benefits:

Casual dress
Extended health care
Flextime
Schedule:

7 hour shift
Day shift
Monday to Friday
Experience:

administrative: 1 year (preferred)
Email resume to admin@abodebywerri.com

Fulfillment Associate
We are looking for self-starting, motivated and committed individual. The Fulfillment Associate play a critical role in our fast-paced environment that requires drive, grit, positivity, and enthusiasm for challenge. In this role, you will execute a variety of warehouse and inventory activities. Ultimately, the success of our fulfillment operation is determined by your ability to execute and effectively delivering a perfect experience for our customers

You Will:

Pick and pack orders according to company standards and brand guidelines
Inspect product to ensure quality
Manage exceptions and report them promptly to lead/manager
Ensure all merchandise is allocated to the correct customer order
Maintain a clean work environment by keeping area clean and products in correct locations
You Have:

Minimum 1 year as previous distribution experience
Previous retail and/or gift-wrapping experience preferred
High level of accuracy and attention to details
Strong communication skills
Solution oriented
Retail industry experience preferred
Requirements

Requires strong attention to detail. Must be an effective communicator and team player, focused and flexible.
Must be able to collaborate and work within a large and diverse team.
Must be able to prioritize and accomplish multiple tasks with minimal supervision
Open, honest and active communication tendencies. Not afraid to admit mistakes or recognize issues and find solutions
Strong willingness to learn
Capable of handling physically demanding, repetitive work -is a must
Ability to work quickly and efficiently while maintaining the highest quality standards
Comfortable working in an unstructured environment.
Willingness to work as part of a collaborative team.
Self-motivated and able to work independently with minimal direction at times.
Must be able to lift 50lbs
Physical stamina and the ability to stand on your feet for extended periods.
We are looking for a team-player who is interested in joining our work-hard, play-hard culture. Being a team member at AbodebyWerri goes beyond the standard job description, and everyone is empowered to work together to develop new products and processes, make improvements on our current, and utilize their creativity to grow the business!

Want to apply?

Your Resume and cover letter detailing why you want to work for us and why you would be a good fit!
Candidate MUST complete required assessment that is included with job posting
NO Students at this time. Job is Monday-Friday, days.
Job Type: Full-time

Salary: $16.00 per hour

Email resume to admin@abodebywerri.com